Frequently Asked Questions


2018-11-08

The order for a product can be cancelled during a certain period before shipping. 

For details, please refer to the Policy of International Shipping on the website of the company.

2018-11-08

Yes, it is possible. In the case of a special order, please prepare a sample as shown below and send it to us.

Then we will review it and send the quotation and conditions to your e-mail. 

We will return your sample if it is impossible to produce the product or if you don’t accept the quotation or conditions. 

For other details, post a writing in Contact Us on our website or send an e-mail to unidentalkorea@gmail.com for inquiry. 

We will gladly answer your inquiries. 

2018-11-08

We do our utmost to ship the products as quickly as possible. 

Once the shipping begins, it is notified on our website or through the e-mail of customers. 

The shipping period may differ according to the situation of the shipping company or countries. 

The status of shipping can be checked with the invoice number of the shipping company. 

However, please kindly understand that we do not assume responsibility for the problems caused by delay in the customs service of the concerned country.

2018-11-08

Please make your inquiry in Contact Us on our website or send an e-mail to unidentalkorea@gmail.com. 

We will gladly answer your inquiries as soon as possible.

2018-11-08

Please make your inquiry in Contact Us on our website or send an e-mail to unidentalkorea@gmail.com. 

We will gladly answer your inquiries as soon as possible.

2018-11-08

Yes, it is possible. Please make your inquiry in Contact Us on our website or send an e-mail to unidentalkorea@gmail.com. 

We will gladly review your inquiries and contact you as soon as possible. 

Please note that it may be necessary to get the examination of change of item certification for the product and add the requirement of minimum production quantity. 

2018-11-08

Shipping is free for a total purchase amount of over USD 3,000 and over USD 4,000 for shipping through DHL and UPS.

Please note that the shipping cost is reflected to the final amount of payment. 

2018-11-08

Discount coupons issued with a certain period of usage can be used on sale items, too. 

Discount by coupon is reflected to the final amount of payment.   

2018-11-08

The products are produced the same with the same drawings. 

However, there may be a little difference in gradation in the case of colored products. 

Please note this matter when purchasing colored products. 

2018-11-08

For application of overseas shipping, please write below 4 additional items in the bulletin board.

Various costs such as tariff and internal tax are not included in the price of the product and shipping expenses. 

The costs shall be paid by the recipient of the product in the concerned country. 


- Recipient’s name (In English)

- Recipient’s contact information (overseas)

- Address (In English including ZIP code)

- E-mail (actual e-mail address for receipt of information on shipping schedule, out of stock, etc.)

2018-11-08

Please kindly understand that if a customer cancels the order paid by credit card before the product is shipped, the company notifies it to the card company which cancels the payment within 3-7 business days. 

In addition, the cancellation of payment may be carried over to the next month and the cancellation period may vary a little according to the policy and situation of different card companies.